Refund Policy

Last updated July 17, 2026

Everything at I Am Cookie & Sugar Co. is baked fresh to order in our NCDA Certified Kitchen. Because these are perishable, made-to-order goods rather than stocked inventory, we're not able to offer standard refunds once an order has been picked up or delivered — but we do want you happy with what you ordered, so please read on.

Order changes & cancellations

Plans change — reach out to us as soon as possible at 919-777-4326 or [email protected] if you need to adjust or cancel an order. We'll do our best to accommodate changes made with reasonable notice. Once baking has started on your order, we may not be able to change or cancel it.

Quality issues

If something arrives damaged, incorrect, or not as described, contact us within 24 hours of pickup or delivery with a photo and your order details. We'll make it right — typically a replacement or a credit toward a future order.

Missed pickup

If you're unable to make your scheduled pickup, contact us as soon as you know so we can try to reschedule. Because our goods are perishable, orders that go unclaimed without any notice may not be refundable.

Special & custom orders

Larger or custom orders (weddings, events, and similar) may involve a deposit or a different cancellation window — we'll confirm the specifics with you directly when you book.

Payment processing

Payments are processed securely through Square. When a refund is issued, it's returned to your original payment method and may take a few business days to appear, depending on your bank or card issuer.

Questions?

We're a small, home-based business and we want to get this right for you — reach out any time at 919-777-4326 or [email protected].